OntarioRefillink.ca - Ink Cartridges and Laser Toners: FAQs

If you do not need colour, monochrome laser printers are a good choice - provided you use generic toner . Generic toners have improved . There is no difference between expensive OEM and high quality generic toners.

If you need colour, a multifunction all-in-one inkjet printer is the right choice. Inkjet printers produce very good quality colour printing. Again, generic inkjet cartridges are very affordable. Many retailers sell inkjet printers at or below cost in order to sell the OEM cartridges at a very high profit.

Is it secure to give out credit card number and email address information on this site?

Your credit card is processed by Moneris - Secured Online Payment or PayPal Payment System. We do not have or obtain your credit card information.

Your email address will be used for tracking your parcel and communication between seller and buyer only. We will not use your email address for marketing purpose.

Information regarding installation of new compatible Lexmark inkjet cartridges.

Ignore prompts to update firmware! Do not update firmware/software to ensure the compatibility of compatible Lexmark cartridge. Lexmark printers will reject compatible cartridges if firmware is updated.

Will the use of compatible ink or toner cartridges void my new printer's warranty?

Absolutely not! Using compatible ink or toner cartridges will not void the warranty.
Canadian consumers are protected under Section 77 of The Canadian Competition Act. Please read the link below.

http://laws.justice.gc.ca/en/c-34/index.html

What is a compatible ink or toner cartridge?

A compatible ink or toner cartridge is a new cartridge manufactured by a third party. It is as good as the original ink or toner cartridge.

What is a remanufactured ink or toner cartridge?

A remanufactured cartridge is made from recycled parts. These parts have been cleaned, serviced, and repaired as necessary to extend the life of the product. A remanufactured cartridge’s life span is shorter than that of a new compatible cartridge. Recycle - Reuse - Reduce Waste!

Are all compatible ink or toner cartridges the same?

No, all compatible cartridges are not the same - some are better than others. Our compatible cartridges are manufactured according to ISO 9001 standards and meet OEM standards. They are both factory and independantly tested to ensure quality. We guarantee our products.

Why are original ink or toner cartridges so expensive?

All printer manufacturers sell their printers to consumers at cost or below cost. They make their profits by selling ink and toner to you at a huge mark up. Printer ink is ranked one of the most expensive liquids (price per volume) in the world, second only to perfume. Please refer to the link below:

http://www.cbc.ca/news/background/consumers/liquid-expensive.html

What is the shelf-life of your compatible cartridges?

Sealed ink cartridges shelf life is for 2 years. Cartridge must be used within six months after installation. Run your printer at least once a week to maintain your machines printheads.

Some manufacturers have put "smart chips" on their cartridges. How can I overcome this?

Chips are now found in all Epson and some new Canon cartridges. Our cartridges use the latest version chip to ensure compatibility.

How do I install the new compatible cartridges?

Please follow the printer manufacturer's guidelines. Directions are in your printer's user manual. Our cartridges are made to follow the same specifications of the original equipment manufacturer, so they will install in exactly the same way. Perform a nozzle cleaning procedure once cartridge has been installed, do this even your printer is new. Repeat this process if necessary to introduce compatible ink into your printer.

I have installed the ink cartridges but when I print, the pages come out blank!

Have you removed the tear-off strip from the top of the cartridge? If yes, remove and reseat the cartridge on the carriage and perform 2 to 3 cleaning cycles. Next, do a print test pattern. When installing any new cartridge, you must carry out a number of cleaning cycles to allow the printer to initialize and to get the new ink to pass onto the print head. Ensure that all cartridges in your printer are full before carry out any test. If nozzle test is still poor, leave the cartridges in printer for further 5 mins then perform a nozzle clean again.

My new compatible laser toner cartridge does not print!

Ensure that all protective paper and clear sealing tape are removed!